COVID-19 – Special Guidelines

Animals that are sick or injured should receive veterinary care

 As we adapt to the unique and unprecedented challenges the COVID-19 pandemic presents, our priority at Garden Grove Dog & Cat Hospital is maintaining the health and welfare of our staff, our clients, and our patients. Please see below for answers to common questions as well as guidelines for bringing your pet to Garden Grove Dog & Cat Hospital for care.

Q: Have your hours changed?
A: We are open normal business hours at this time.

Q: Do you take appointments?
A: We are a walk-in clinic and do not take appointments. Clients are seen on a first come, first served basis. Emergencies are evaluated for more immediate care. 

Q: Have your services changed?
A: We are adapting our services to meet the needs of our patients and clients while also meeting CDC, State, and County guidelines.            Some of the changes we’ve made include: 

  • Our lobby and waiting areas are closed to the public. Clients are asked to wait in the comfort of their vehicles.
  • We now offer special drop-off options for selective surgeries and procedures.
  • Curbside pickup of prescription diets and medications. Medication refills also available by mail. 
    (Medication refills are only available for patients that have been seen within 1 year)

Q: Will I need to wear a mask?
A: When we come out to your car to pick up your pet our pet valet will wear a mask and other personal protective clothing. This is to ensure your safety and theirs. If you have a mask, we ask that you please return the courtesy. 

Client Guidelines for Bringing Pet to Garden Grove Dog and Cat Hospital  

When you arrive
Please park your car in our lot then call us to notify us of your arrival. Please wait in the comfort of your vehicle. If you are picking up prescription food or medications, dropping off your pet for a procedure, or here for a routine exam, our staff will be able to serve you. 

In an emergency situation 
Please call us and a staff member will come to your vehicle to bring your pet into the hospital for more immediate evaluation.

Visits to hospitalized patients
We will be significantly limiting patient visits. Please contact our doctors or hospital manager if you have concerns about visitation.

No personal items
At this time we will not be allowing personal items to be left with patients while hospitalized. This includes blankets, toys, collars, etc.  

Please clean and sanitize pet items
We are taking steps to protect your health and safety. We ask that you please do the same for our staff by cleaning any items that may be handled by our personnel. This may include a carrier and your pet’s leash and collar. Please clean them as carefully as possible with an appropriate alcohol-based disinfectant before your arrival. 

 THANK YOU!
We sincerely appreciate your cooperation as well as your patience and understanding while we adapt during these challenging times.

 

We’re here for you, your pets, and the communities in which we live.