Our Services

Please take a few moments and help us perform at our very best.  All submitted information will remain completely confidential.

The doctors and staff at Garden Grove Dog and Cat Hospital are dedicated to maintaining excellence in veterinary care for the patients in our charge, as well as to providing exceptional client service.  Your opinions and observations are not only appreciated, but play a crucial role in our efforts to ensure your satisfaction.  Thank you.

 

Name (optional)
Date of Last Visit (mm/dd/yy)
   
When you telephoned Garden Grove Dog and Cat Hospital, was your call answered promptly?

When you telephoned our hospital, did our receptionist identify themselves and did they seem knowledgeable and courteous?

Comments:

Name of Doctor Last Seen:







When you arrived, were you greeted promptly by a welcoming front staff member?


How would you rate the friendliness of our front staff?




How would you rate the knowledge and professional appearance of our front staff?




Understanding that Garden Grove Dog and Cat Hospital is a Walk-In Clinic and that, barring emergencies or critical cases, patients are seen on a first come/ first serve basis, were you seen within an acceptable time frame.



How would you rate the cleanliness and appearance of our waiting area and examination rooms?




Once in the exam room, how would you rate the friendliness and compassion of our technician or veterinary assistant?




In the exam room, how would you rate the knowledge, appearance and professionalism of our technician or veterinary assistant?




How would you rate the doctor’s knowledge and professionalism?




How would you rate the doctor’s friendliness and attitude?



How well did the doctor listen to you during your pet’s exam?



Did the doctor do a thorough examination and explain things clearly?

How would you rate the overall quality of the doctor’s explanations and recommendations regarding your pet’s health?



Do you feel that the doctor and staff expressed compassion and empathy?


Did the doctors and staff discuss medications and discharge instructions at the time of check-out?

Was the invoicing, payment and discharge process clear-cut and efficient?


Did our front staff check on your pet’s annual vaccinations and ask if you required any flea control, heartworm preventative, pet foods or other products?


How would you rate the overall fees you were charged for your visit?




Do you feel that you received value for the fees you paid?

How likely would you return to Garden Grove Dog and Cat Hospital for your next veterinary visit?



Would you recommend Garden Grove Dog and Cat Hospital to a friend or family member?

Additional Comments and Suggestions:

Thank you again for your time and your feedback.

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